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From the time I made a phone call to Touchstone and spoke with Jasen everything was upfront and efficient. Any time I had a question I was able to give him a call and he always returned my call in a timely fashion. It appears the DD214 was involved in the large fire of records. They were able to reconstruct and pull information to put together a NA13038. I had to learn how to use their system a bit but I figured it out with Jasens help. It is important to know this is a genuine company that send researchers to do the research and try and find the records. I will be receiving original document in the mail and also was able to pull copy under my account. I would never be able to find this info on my own due to the fire. For us from start to finish it was about 3.5 weeks. We are in need due to a medical issue
Thank you Touchstone for a job well done!!!
Rating:  [5 of 5 Stars!] |
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